Your account

Delete your account

You can ask us to delete your Caddi Club account any time, from the app, from the web, or by email if you can't sign in. Here is exactly how, and what it does and does not do to your data.

Delete it in the app

Open the Caddi Club app and go to the My Profile tab. Scroll to the bottom, below Sign out, and tap Delete my account. That files a request with our team; nothing is deleted the moment you tap it.

Delete it on the web

Sign in at app.caddi.club, open Profile, and choose Data and Privacy. Or go straight to app.caddi.club/me/gdpr and request account deletion there.

Email fore@caddi.club from the address on your account and ask us to delete it. A person on the team verifies who you are and files the request on your behalf.

What we delete, and what we keep

We take your name, email, phone number, date of birth and photo off your Caddi record, and you will not be able to sign in again. Your bookings, payments and credit history stay on file with your name and contact details still on them, because we have to keep those records for our accounts. If you want those taken off as well, ask the team at your club.

Your membership and Direct Debit

This does not cancel your membership and it does not stop your Direct Debit. If you pay us every month, that money keeps coming out until the membership itself is cancelled. To cancel, use the Caddi Club app, our website, or email your own club. It is not cancelled until they confirm it.

What happens next

Nothing is deleted the moment you ask. A person on our team reviews every request. We cannot finish it while your membership is still running, and we cannot finish it while a Direct Debit is still set up with your bank, because deleting your account would leave us no way to stop it. If a membership needs cancelling first, that has to happen in the Caddi Club app, on our website, or by email to your own club, and it is not cancelled until we confirm it.